What’s More Important, Happy Customers or Happy Employees? Shep Hyken
Engaged employees create happy customers, and happy customers keep employees engaged. From Bellboy to Boardroom: Leadership, Technology, and the Human Side of Hospitality
Over the course of more than four decades, Felipe Ríos Romo has witnessed firsthand the evolution of hospitality from paper-based operations and manual systems to a world shaped by digital transformation, automation, and data-driven decision-making.
September Concerts Boosted London Hotel Performance Several concerts, including Oasis, Lewis Capaldi, and Lady Gaga, lifted London’s hotel performance in September, according to preliminary data from CoStar.
São Paulo Posted Record-High Room Rates During Eventful September A mix of events helped São Paulo’s hotel industry post its highest ADR and RevPAR on record, according to September preliminary data from CoStar. Comfort Is the New Luxury: Marriott International Unveils Asia Pacific’s Culinary Future Marriott International’s Future of Food 2026 reveals how a shift towards comfort-driven luxury and experiences rooted in local culinary traditions are redefining a new era of indulgence. |
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ON THIS DAY IN HISTORY 1923 - Disney Brothers Cartoon Studio is founded by brothers Walt and Roy Disney in Los Feliz, California, beginning what becomes the Walt Disney Company.
1962 - Cuban Missile Crisis begins as US President John F. Kennedy is shown photos confirming the presence of Soviet missiles in Cuba. 1985 - Intel introduces the 32-bit 80386 microprocessor chip.
1987 - 18-month-old Jessica McClure is rescued 58 hours after falling 22 ft (6.7 m) into a well shaft in Midland, Texas. 2002 - Victorian supersleuth Sherlock Holmes becomes first fictional character to be granted an honorary fellowship by Britain's prestigious Royal Society of Chemistry. |
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